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#1f6feb);border-radius:8px;display:flex;flex-direction:column;gap:6px}.resp-log-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.resp-log-date{font-size:13px;font-weight:700;color:#0f172a}.resp-log-note{font-size:12px;color:#475569;padding:6px 8px;background:var(--surface, #fff);border-radius:6px;white-space:pre-wrap}.resp-log-foot{font-size:11px;color:#94a3b8}.split3{display:grid;grid-template-columns:minmax(260px,320px) 1fr minmax(280px,340px);gap:16px;align-items:start;margin-top:0}.split3 .plist{max-height:calc(100vh - 240px)}@media (max-width: 1180px){.split3{grid-template-columns:minmax(240px,300px) 1fr}.split3 .pdetail-col:last-child{grid-column:1 / -1}}@media (max-width: 860px){.split3{grid-template-columns:1fr}.split3 .pdetail-col:last-child{grid-column:auto}}.nav-badge{margin-left:auto;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--err, #d64545);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center}.wait-badge{display:inline-block;padding:2px 8px;border-radius:6px;background:#fdecea;color:#c0392b;font-weight:700;font-size:12px;white-space:nowrap}.alert-count{margin:0 0 12px;padding:10px 14px;border-radius:8px;background:#fdf3e9;border-left:3px solid var(--brand, #e87e1e);font-size:13px}.alert-count strong{font-size:17px;color:var(--brand-d, #c96a15);margin-right:3px}.callout{padding:10px 14px;border-radius:8px;background:#fdf3e9;border-left:3px solid var(--brand, #e87e1e);font-size:13px;line-height:1.6}.row-click:hover td{background:#fdf6ec}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:6px 18px;margin-bottom:4px}.detail-k{display:inline-block;width:84px;color:var(--muted);font-size:12px}.detail-v{font-size:13px}.detail-v.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}.conv{margin-top:10px;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;max-height:320px;overflow-y:auto}.conv-line{display:flex;gap:8px;align-items:baseline;padding:4px 0;font-size:13px;line-height:1.6;border-bottom:1px dashed #f0ece6}.conv-line:last-child{border-bottom:none}.conv-who{flex:0 0 40px;color:var(--muted);font-size:12px}.conv-text{flex:1;word-break:break-word}.conv-time{flex:0 0 74px;color:#b0a89e;font-size:11px;text-align:right}.conv-customer .conv-who{color:var(--brand-d, #c96a15);font-weight:700}.conv-ai .conv-text{color:#2f6f4f}.pool-top{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-bottom:16px}.pool-filter{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.pill-btn{padding:6px 14px;border-radius:999px;border:1px solid var(--line);background:var(--card);color:var(--muted);font-size:12.5px;cursor:pointer}.pill-btn.on{background:var(--brand);border-color:var(--brand);color:#fff;font-weight:600}.pool-search{padding:6px 12px;border-radius:999px;border:1px solid var(--line);background:var(--card);color:var(--ink);font-size:12.5px;width:190px}.pool-hint{color:var(--muted);font-size:12px}.pool-board{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;align-items:start}.pool-col{border-radius:14px;padding:12px;min-height:420px;border:1px solid var(--line)}.pool-col-head{display:flex;align-items:center;gap:8px;padding:2px 4px 10px}.pool-ico{font-size:16px}.pool-col-head b{font-size:14px}.pool-count{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#00000014;font-size:11.5px;font-weight:700;line-height:20px;text-align:center}.pool-hint-inline{color:var(--muted);font-size:11px;margin-left:auto}.pool-cards{display:flex;flex-direction:column;gap:10px}.pool-empty{color:var(--muted);font-size:12px;text-align:center;padding:18px 0}.pool-card{background:#fff;border:1px solid var(--line);border-radius:11px;padding:11px 12px;cursor:grab;transition:box-shadow .15s,transform .1s;box-shadow:0 2px 6px #5b42290f}.pool-card:hover{box-shadow:0 6px 18px #5b422924}.pool-card.dragging{opacity:.45;transform:rotate(2deg)}.pool-card.saving{opacity:.6}.pool-card-name{font-weight:700;font-size:13.5px;margin-bottom:6px;word-break:break-all}.pool-card-meta{display:flex;align-items:center;gap:8px;font-size:12px;margin-bottom:6px;flex-wrap:wrap}.pool-card-line{font-size:12px;color:var(--ink);display:flex;gap:4px;flex-wrap:wrap}.pool-card-line .muted{font-size:11.5px}@media (max-width:980px){.pool-board{grid-template-columns:1fr}}.pool-sort{display:flex;align-items:center;gap:6px}.pool-sort .muted{font-size:12px}.pool-card-foot{margin-top:8px;border-top:1px dashed var(--line);padding-top:6px;display:flex;justify-content:flex-end}.due-badge{font-size:11px;color:var(--muted);background:#f4f0ea;border-radius:999px;padding:1px 9px}.due-badge.hot{background:#fde7e4;color:#c0392b;font-weight:700}.pool-card-line.web-prof{background:#fff7ec;border:1px solid #F3E3C9;border-radius:6px;padding:3px 7px;margin-top:4px;font-size:11.5px;color:#8a5a1e}